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Contact & Customer Support

Last Updated: 25-Aug-2025

At Optilubes, we believe in transparent communication and excellent customer support. Whether you have a question about your order, need help with a product, or want to provide feedback, our team is here to assist you.

1. How to Contact Us

You can reach our customer support team via:
📧 Email: Optilubes@gmail.com
📞 Phone: +61480810059
📍 Business Address: 65 Demeio Road Marsden 4117, Australia.
⏰ Support Hours: Monday–Friday, 9:00 AM – 5:00 PM

2. Response Time

  • We aim to respond to all inquiries within 24-48 business hours.
  • During peak seasons or holidays, responses may take longer, but we will do our best to get back to you as quickly as possible.

3. Order Support

  • For questions about your order, please include your order number in your message.
  • Our team can assist with order tracking, delivery updates, returns, and exchanges.

4. Product Inquiries

If you need additional details about a product (e.g., sizing, compatibility, materials), our team will provide accurate and helpful information before you place an order.

5. Complaints & Feedback

  • If you are dissatisfied with a product or service, please contact us directly. We value your feedback and will work quickly to resolve the issue.
  • Positive or constructive feedback helps us improve your shopping experience.

6. Alternative Contact Channels

You can also connect with us on social media for updates, promotions, and customer support:

Frequently Asked Questions (FAQs)

1. How quickly will I get a reply to my email?

We typically respond within 24-48 business hours.

2. Can I contact you by phone?

Yes, you can reach us at +61480810059 during our support hours.

3. Do you offer live chat support?

Yes, it’s available on our website during business hours.

4. What information should I provide when contacting support?

Please include your name, order number, and issue details so we can assist you faster.

5. How can I track my order?

You will receive a tracking link once your order is shipped. If you can’t find it, contact us and we’ll provide the details.