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Privacy Policy

Last Updated: 25 August 2025

At OptiLubes, we value your privacy and are fully committed to safeguarding your personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you browse or shop on our website.

1. Information We Collect

When you use our website, we may collect:

  • Personal Information – Name, email, phone number, billing/shipping address, payment details.

  • Account Information – Login credentials, order history, saved items.

  • Technical Data – IP address, browser type, device details, location data.

  • Usage Data – Pages visited, time spent on site, shopping preferences.

2. How We Use Your Information

We process your data to:

  • Fulfil and deliver orders securely.

  • Provide customer support and respond to queries.

  • Improve site performance and personalize your shopping experience.

  • Send order updates, offers, and newsletters (you may unsubscribe anytime).

  • Detect and prevent fraud, unauthorized access, or misuse of services.

3. Sharing of Data

We never sell your personal data. Your information is shared only with:

  • Trusted Service Providers – Secure payment gateways, delivery partners, IT support.

  • Legal Authorities – When required to comply with applicable laws or regulations.

4. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience.

  • Essential Cookies – Core functions like cart and checkout.

  • Performance & Analytics Cookies – Help us track site performance and usage.

  • Functional Cookies – Save your preferences (e.g., language, login).

  • Marketing Cookies – Deliver personalized offers and relevant ads.

👉 You can manage or disable cookies in your browser settings. Please note some features (like checkout) may not work correctly without them.

5. Data Security

We use SSL encryption, secure servers, and trusted payment providers to protect your personal data from unauthorized access, disclosure, or alteration.

6. Your Rights

Depending on your location (e.g., GDPR, UK Data Protection Act, CCPA), you may have the right to:

  • Request access to the data we hold about you.

  • Correct or update inaccurate details.

  • Request deletion of your personal data.

  • Opt out of marketing communications.

To exercise these rights, contact us at Optilubes@gmail.com.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content.

 

8. Contact Us

If you have questions about this Privacy & Cookie Policy, contact us:

📧 Email: Optilubes@gmail.com
📞 Phone: 07426419409

Frequently Asked Questions (FAQs)

1. Do you share my personal data with third parties?
No. We only share data with trusted partners (like couriers and payment providers) to complete your order.

2. Are my payment details secure?
Yes. We use SSL encryption and industry-standard payment gateways to keep your data safe.

3. Can I request account or data deletion?
Yes. Email us at Optilubes@gmail.com to request deletion of your personal data.

4. How can I manage cookies?
You can manage or disable cookies in your browser settings, but some features (like cart and checkout) may be affected.

5. Will I receive marketing emails?
Only if you opt in. You can unsubscribe anytime by clicking “unsubscribe” in our emails or by contacting us directly.

6. Do you comply with GDPR and CCPA?
Yes. We comply with GDPR (for UK/EU customers) and CCPA (for California residents) to protect your rights and data privacy.