Refund & Return Policy
Last Updated: 25-Aug-2025
At Optilubes, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This Refund & Return Policy explains how you can return items and request a refund.
1. Eligibility for Returns
You may return items if:
- The product is unused, in its original packaging, and in the same condition that you received it.
- The return request is made within 07 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is provided.
2. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 03 days, and the amount will be credited back to your original payment method.
Please note:
- Shipping costs are non-refundable unless the item was defective or sent in error.
- Partial refunds may apply if the returned item is not in its original condition.
3. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, please contact us at Optilubes@gmail.com
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- We recommend using a trackable shipping service to ensure safe delivery of returned items.
5. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check your bank or credit card account again.
- Contact your bank or credit card company—it may take some time before your refund is officially posted.
- If you’ve done all this and still haven’t received your refund, contact us at Optilubes@gmail.com
6. How to Initiate a Return
To start a return, please email us at Optilubes@gmail.com with:
- Your order number
- Item(s) you want to return
- Reason for return
We’ll guide you through the return process and provide the return shipping address.
Frequently Asked Questions (FAQs)
1. How many days do I have to return an item?
You must return eligible items within 07 days of receiving your order.
2. Do I have to pay for return shipping?
Yes, unless the item is defective or sent in error.
3. Can I return a sale item?
No, sale or clearance items cannot be returned unless faulty.
4. How long will it take to receive my refund?
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 03 days, and the amount will be credited back to your original payment method.
5. Can I exchange an item?
Yes, exchanges are possible if the item is damaged, defective, or incorrect.