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Terms & Conditions

Last Updated: 28-Aug-2025

Welcome to Optilubes. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or shopping with us, you agree to these Terms. Please read them carefully.

1. About Us

Engine Oilz (“we,” “our,” “us”) operates this website to provide customers with high-quality products and services.

If you have questions, you can contact us at:
📧 Email: Optilubes@gmail.com
📞 Contact: 07426419409

2. Eligibility to Use

By using our website, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into binding contracts.

3. Ordering & Contract Formation

  • All orders are subject to availability and acceptance.
  • A contract is formed only when we confirm your order and dispatch the goods.
  • We reserve the right to refuse or cancel an order if:
    • The product is out of stock.
    • There are errors in pricing or product information.
    • Payment authorization is not received.

 

4. Pricing & Payment

  • All prices are listed in Pounds £ and include/exclude taxes as stated.
  • We accept major payment methods including Visa/Mastercard cards, American Express,  PayPal, GPay, Apple Pay, Klarna, Clearpay
  • Payment must be received in full before dispatch.
  • We reserve the right to update prices at any time, but confirmed orders remain unaffected.

5. Shipping & Delivery

  • Delivery times and charges are explained in our Shipping & Delivery Policy.
  • Delays may occur due to factors outside our control (e.g., courier issues, weather, customs).
  • Risk of loss or damage passes to you once the order is delivered to your address.

6. Returns & Refunds

  • Returns and refunds are handled under our Refund & Return Policy.
  • To qualify for a return, items must be unused, in original packaging, and returned within 07 days of receiving your order.

7. Product Information

We make every effort to ensure product details, descriptions, and prices are accurate. However, mistakes may occur. If we discover an error, we will correct it and contact you to confirm whether you wish to proceed or cancel your order.

8. Promotions, Discounts & Vouchers

  • Promotional offers and discount codes are valid only for the period stated.
  • Vouchers cannot be exchanged for cash and may be subject to additional terms.
  • We reserve the right to withdraw or amend promotions at any time.

9. Intellectual Property

All content on this website—including text, images, graphics, logos, and software—is the property of Optilubes and protected by copyright laws. You may not reproduce, distribute, or exploit any part of our website without permission.

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Our total liability to you for any claim shall not exceed the purchase price of the product(s) involved.
  • Nothing in these Terms excludes liability for fraud, misrepresentation, or death/personal injury caused by our negligence.

11. User Responsibilities

By using our website, you agree:

  • Not to misuse the website (e.g., hacking, spreading viruses, fraudulent activities).
  • Not to copy, resell, or commercially exploit any products purchased.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

 

14. Contact Us

For any questions about these Terms, please contact us:

📧 Email: Optilubes@gmail.com
📞 Contact: 07426419409

Frequently Asked Questions (FAQs)

1. When is my order confirmed?

Your order is only confirmed once we send you a dispatch confirmation email.

2. Can I cancel or modify my order?

You may cancel or change your order before it is dispatched by contacting us at Optilubes@gmail.com

3. What if my product is damaged or faulty?

Please refer to our Refund & Return Policy. We will replace or refund defective items.

4. Do prices include taxes?

Yes, unless stated otherwise at checkout.

5. Are my personal details secure?

Yes. All payments are processed securely, and your data is protected under our Privacy & Cookie Policy.