Shipping & Delivery Policy
Last Updated: 25-Aug-2025
At Optilubes, we aim to deliver your order quickly and securely. This Shipping & Delivery Policy explains our processing times, delivery options, and related terms.
1. Order Processing
- All orders are processed within 3–5 business days after payment is received.
- Orders placed on weekends or public holidays will be processed the next business day.
- If there are delays due to high demand or stock issues, we will notify you by email.
2. Shipping Options & Costs
We offer the following shipping methods:
- Standard Delivery: Estimated delivery within 3–5 business days.
- Express Delivery: Estimated delivery within 2–3 business days. (Charges Applied 5.99£)
- Free Shipping: Available for orders above 50£.
Shipping costs are calculated at checkout based on your location and chosen method.
3. Delivery Areas
- We currently ship to UK.
- Some items may have shipping restrictions due to size, weight, or regulations.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery in real-time.
5. Delivery Times
Estimated delivery times are provided at checkout. Please note:
- Delays may occur due to weather, customs, courier issues, or unforeseen events.
- We are not responsible for delays outside our control, but we will assist you in tracking your order.
6. Failed Delivery / Wrong Address
- Please ensure your shipping address is accurate and complete.
- If delivery fails due to an incorrect or incomplete address, re-delivery costs may apply.
- Unclaimed parcels returned to us can be re-shipped at the buyer’s expense.
7. Damaged or Missing Items
If your order arrives damaged, missing, or incorrect:
- Contact us within 07 days of receiving your order.
- Provide photos of the damaged/incorrect item(s).
- We will arrange a replacement or refund according to our Refund & Return Policy.
8. International Shipping (if applicable)
- Customs duties, taxes, or import fees may apply and are the responsibility of the buyer.
- Delivery times may vary depending on customs clearance in the destination country.
Frequently Asked Questions (FAQs)
1. How long does delivery take?
Standard delivery usually takes 3–5 business days, and express delivery takes 2–3 business days depending on your location.
2. Do you offer free shipping?
Yes, free shipping is available for orders over 50£.
3. Do you ship internationally?
We currently ship within the UK only, but international shipping will be available soon.
4. How can I track my order?
You will receive a shipping confirmation email with a tracking link once your order has been dispatched.
5. What should I do if my package is delayed?
If your delivery is delayed, please check the tracking link first. If further assistance is needed, contact us at Optilubes@gmail.com